Exchange Policy
WE ARE ALWAYS HERE TO HELP YOU.
BooHair Brand is pleased to accept exchanges within 30 days after signature.
When you receive the order, if there is any hair problem, such as hair quality&hair color&hair length is not right, please e-mail us at server@boohair.com to initiate your exchange and we will be more than happy to assist you further.
Additional Notes About Warranty
1.Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
2.Please notice that if you wish to return any or all parts of your order for exchange, you will need to contact customer service first to ask for return approval. Returned items without RMA will not be accepted.
3.Care and styling product, accessories, liquids, and special customized order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
4.After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.
1.HOW DO I MAKE THE EXCHANGE?
You may email us at service@boohair.com and let customer service know your order number. Boohair’s customer service team will help you move forward.
2.WHAT IS THE EXCHANGE PERIOD?
We will provide a refund for an exchange period on unused hair products within (30) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for return shipping costs together with the Custom Tax except for quality issues. Please send your return with a trackable option, Boohair will not be responsible for lost returns.
4.HOW LONG THE EXCHANGE PROCESS WILL TAKE?
Generally, it depends on the which shipping method you used and the shipping period of the return package. It takes a little longer time for other countries to receive the returned package than US packages. Boohair customer team will need extra business days to inspect and confirm the returned package. Boohair will contact you to confirm the exchange once confirmed returned package and will resend the exchanged goods to you.
5.WHEN WILL I RECEIVE MY EXCHANGE?
Once the returned package was inspected and confirmed, Boohair customer service will contact you to confirm the return and exchange details and arrange to resend the exchanged goods. Normally it takes about 3-7 business days to get to most countries once the exchanged package was sent out.
6.HOW MAY I CONTACT BOOHAIR?
You may contact us by email at service@boohair.com.
We always guarantee a response within 24 working hours and will be happy to help you!