Return Policy
Your satisfaction is our forever pursue! We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at server@boohair.com to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand!
Additional Notes About Warranty
1.Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
2.Please notice that if you wish to return any or all parts of your order, you will need to contact customer service first to ask for return approval. Returned items without RMA will not be accepted.
3.Care and styling product, accessories, liquids, and special customized order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
4.After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.
1.HOW DO I MAKE A RETURN?
You may email us at service@boohair.com and let customer service know your order number. Boohair’s customer service team will help you move forward.
2.WHAT IS THE RETURN PERIOD?
We will provide a refund period on unused hair products within (30) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for return shipping costs together with the Custom Tax except for quality issues. Please send your return with a trackable option, BooHair will not be responsible for lost returns.
4.HOW LONG THE RETURN PROCESS WILL TAKE?
Generally, it depends on which shipping method you used and the shipping period of the return package. It takes a little longer time for other countries to receive the returned package besides US packages. West Kiss customer team will need extra business days to inspect and confirm the returned package.
5.WHEN WILL I RECEIVE MY REFUND?
The refund will be provided to the original method of payment after customer service have received, inspected, and confirmed returned package. Some financial institutions can take up to 7-15 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6.HOW MAY I CONTACT BOOHAIR?
You may contact us by email at service@boohair.com.
We always guarantee a response within 24 working hours and will be happy to help you!